Frequently Asked Questions

Everything you need to know about Givvii — in one place.

💰 Earning on Givvii
How do I earn money on Givvii?

You earn through gifts. When a viewer sends you a gift, you keep 80% of its value — Givvii keeps 20% to cover hosting, payment processing, and platform costs.

You can also earn through our referral program — invite new creators and earn a share of their activity.

How much do I actually keep from gifts?

Standard creator: 80% of every gift goes to you. Givvii keeps 20%.

Verified creator: 85% goes to you. Givvii keeps 15%.

Example: A fan sends a gift worth 1,000 coins ($10). Standard creator receives 800 coins ($8). Verified creator receives 850 coins ($8.50).

How do I withdraw my earnings?

You can withdraw to any of these payout methods:

  • Nigerian bank account (any commercial bank)
  • PalmPay (mobile money)
  • OPay (mobile money)

Withdrawals are processed through Flutterwave, our secure payment partner.

Minimum withdrawal: 120 coins (about $1.20)

Processing time: 1 to 36 hours

Fee: Standard Flutterwave transfer fees apply (₦10–₦50 depending on amount)

Go to your Profile → Withdraw to request a payout.

What is the verified creator badge and how much does it cost?

Verified creator subscription costs $2 per month (or the equivalent in local currency).

Benefits:

  • ✅ Verified blue checkmark on your profile
  • ✅ Revenue share increases from 80% → 85%
  • ✅ Video upload limit raised from 50MB → 100MB
  • ✅ Priority support

Subscribe from your Profile → Verification page.

How does the referral program work?

Share your referral link with other creators. When they sign up and start earning, you receive a share of their gift activity for a limited period.

Your referral link is available in Profile → Referrals.

🪙 Coins & Payments
What are Givvii coins and how much do they cost?

100 coins = $1 USD

Coins are Givvii's in-app currency. You buy them to send gifts to creators. Coin packages range from $1 to $100.

How do I buy coins?

Go to your Profile → Buy Coins. Choose a package and pay via card, bank transfer, or mobile money using Flutterwave.

Accepted payment methods depend on your country. In Nigeria, you can pay with:

  • Debit/credit card
  • Bank transfer
  • USSD
  • PalmPay / OPay
Are coin purchases refundable?

No. Coin purchases are non-refundable once processed, and coins cannot be converted back to cash. This is standard policy across all gifting platforms (TikTok, YouTube Super Thanks, etc.).

Because coins are meant to be spent inside the app — sending gifts, supporting creators — they're treated as a service, not a stored balance.

Refunds may be issued in cases of:

  • Duplicate charges
  • Unauthorized transactions (proof required)
  • Technical errors on our side

Contact support@givvii.com within 7 days if any of the above happens.

What is the ad-free subscription?

The ad-free subscription costs $6 per month and removes all ads from your Givvii feed.

Subscribe from Settings → Subscription. You can cancel anytime.

Do I have to pay taxes on my Givvii earnings?

Yes — you are responsible for your own taxes. Givvii does not withhold or remit taxes on your behalf.

Depending on your country, gift income may be taxable. In Nigeria, the FIRS and relevant state tax authorities are the governing bodies. We recommend keeping records of your withdrawals and consulting a local accountant if your earnings grow.

You can download a statement of earnings from your Profile → Earnings page anytime for tax purposes.

🎬 Content & Videos
What video formats are supported?

We support MP4, MOV, and WebM. Max 60 seconds per video.

File size limits:

  • Standard creator: 50MB
  • Verified creator: 100MB

Videos are encoded into 144p and 240p for smooth playback on low-bandwidth networks.

How do I mute or unmute a video?

Tap the speaker icon on the video player. Your mute preference is saved for future videos.

Can I upload custom thumbnails?

Yes. When uploading, you can drag the cover picker to choose your thumbnail frame. Custom image uploads are coming soon.

What is the beat maker?

The beat maker lets you create custom sounds directly in Givvii — no external software needed. Use it to make original audio for your videos.

Why isn't my video playing?

Try these steps:

  • Check your internet connection
  • Switch between Wi-Fi and mobile data
  • Refresh the page
  • Clear your browser cache
  • Try a different browser (Chrome, Safari, Firefox)

If the problem continues, email support@givvii.com with the video link.

👤 Account
How do I install Givvii on my phone?

Givvii is a Progressive Web App (PWA). Install it like this:

  • Android (Chrome): tap the menu (⋮) → "Install app" or "Add to Home screen"
  • iPhone (Safari): tap Share → "Add to Home Screen"

Once installed, it opens like a native app — no app store needed.

How do I change my password?

Go to Settings → Account → Change Password. You'll receive a confirmation email to complete the change.

How do I delete my account?

Go to Settings → Account → Delete Account. You'll be asked to confirm twice — this cannot be undone.

What gets deleted: your profile, videos, comments, likes, and personal data.

What we keep: anonymized transaction records as required by law (up to 7 years).

If you have an active wallet balance, withdraw it before deleting.

🔒 Privacy & Safety
Is my data safe on Givvii?

Yes. We use industry-standard security and only share your data with trusted service providers:

  • Supabase — database and authentication
  • Backblaze B2 — video storage
  • Flutterwave — payment processing

We never sell your data to third parties. Full details in our Privacy Policy.

How do I download or delete my data?

You have the right to access, export, and delete your data under GDPR and NDPR.

To request a data export or deletion:

We process all requests within 30 days.

How do I report a video or user?

Tap the 🚩 icon next to any video, or email support@givvii.com with the link and reason.

We review all reports within 24–48 hours.

Still need help?

Our support team is here for you.

Contact Support About Givvii